Robert Bertrand

Tom Brock

If I can ever be of any assistance to you with your clients, please don’t hesitate to have them e-mail me or call. I can...

If I can ever be of any assistance to you with your clients, please don’t hesitate to have them e-mail me or call. I can tell you that I have been a licensed real estate broker for 31 years and have been training agents throughout the United States and Canada for the past 20 of those years. In that time I have worked with many agents in various parts of both countries. I had never purchased a property in Mexico until this year (2005). In the process of purchasing, I contacted several agencies and agents. I gave them a lot of information and asked them to contact me with any questions they may have for me. I can tell you that many of the agents never even called me back. When I requested information to Robert Bertrand, he responded within an hour or two both with an e-mail and a phone call. He asked me several very important questions that I had not considered but were specific to purchasing property in Mexico. After much communication, I traveled to Mexico where I met Robert for the first time in person. He took my family and me out to view properties that he had identified as potential properties that we would be interested in. He also offered to go over all the legal requirements that were involved in the purchase. We found a property, negotiated and are now very happy to say that we own a home in Puerto Vallarta. The entire process took only a month or so, and I can say that without question, that one reason we are so happy with our purchase is that Robert is such a professional. I would gladly refer Robert to anyone thinking of purchasing a property in Mexico. Additionally, I would be happy to talk directly with anyone that may have specific questions concerning my purchase or their potential purchase.

Jean Francois Pilon, Wine Producer

Hello Robert, firstly many thanks for your incredible performance in selling our marina condo, as you know, time was the essence for this transaction, and...

Hello Robert, firstly many thanks for your incredible performance in selling our marina condo, as you know, time was the essence for this transaction, and you did what no other real estate agents in Vallarta would have done! You went the extra mile and never gave up on us, I bought and sold few properties in PV and dealt with PV Realty, Tropicasa, and Prudential realties and believe they do not even come close to your professionalism! They would have all gave up and the transaction would have never close at the notary! My hat to you and Coldwell Banker for having you. In my book, you are by far the best real estate in Puerto Vallarta, and whoever has the pleasure of having you as their agent will be more than satisfied with the results, it is all about future referrals, all the best to you Robert.

Liz & Chuck Kauffman, Seattle, Washington

I am writing to tell you about the exceptional experience we had with Robert Bertrand, one of Coldwell Banker's agents. My husband and I were...

I am writing to tell you about the exceptional experience we had with Robert Bertrand, one of Coldwell Banker's agents. My husband and I were on a cruise stopping in Puerto Vallarta earlier this year. Since we had been to Puerto Vallarta on some occasions over the years, we decided to look at condos during this visit. I got Robert’s name off the internet, contacted him and gave him the rough criteria that we were looking for in a condo. After picking us at the cruise terminal, he took us to four or five excellent properties one of which we fell in love with; made an offer and purchased. Of course, we were back on a cruise ship a few hours after our whirlwind tour, so a lot of things were handled via emails, faxes, and telephone when we returned to Seattle. We are both familiar with buying condos, but this was an entirely different experience. Robert led us through every step of the way explaining the process required to buy in Mexico and answering our many questions. He made the transaction very easy and told us to let him know when we would be back in Puerto Vallarta. He kept us informed every step of the way which is in direct contrast to our experience here in the States when we were selling one of our condos. We returned to Puerto Vallarta on April 26th, and the next day Robert took us to have our telephone changed into our names and to deposit some money into the account. This would have been extremely difficult to do on our own. He then returned a few days later repeating the process with the electricity. He had told us when we left on the ship that the transaction did not end when he had sold the property, and he followed through. I can't say enough about Robert’s professionalism, knowledge and customer focus. I would not hesitate to recommend him to anyone buying property in Puerto Vallarta. I notice that Coldwell Banker has a great new website. Please feel free to display our comments about Robert.

Roy Jay, Portland, Oregon

I will be glad to talk to anyone regarding my business dealings with you. I encourage you to have anyone contact me. As you know,...

I will be glad to talk to anyone regarding my business dealings with you. I encourage you to have anyone contact me. As you know, I purchased a unit at La Cima One last December. Believe me; not all realtors are the same in Puerto Vallarta. You are among the best!

Alejandro Sauter-Bindel

La hemos pasado muy bien durante nuestro encuentro para la comida éste fin de semana contigo en Puerto Vallarta. Dejame reiterarte mi agradecimiento por el...

La hemos pasado muy bien durante nuestro encuentro para la comida éste fin de semana contigo en Puerto Vallarta. Dejame reiterarte mi agradecimiento por el proceso de compra de nuestro condominio en Nuevo Vallarta. Desde el momento cuando te contactamos siempre has sido una persona muy responsable, puntual y sobre todo confiable destacando que eres un conocedor en tu materia y temas relacionados. Desde que hicimos nuestro primer recorrido para ver opciones a finales de Agosto, hasta la firma de escrituras el 25 de Septiembre siempre hemos visto en tí un asesor formal y bien preparado. Para todos los pasos del proceso estuviste siempre aconsejando dando tanto los aspectos positivos como las consecuencias negativas. Algo que realmente puedo resaltar que no muchos vendedores hacen, ya que quieren realizar la transacción en forma rápida y no prestan atención en entender las necesidades y situación. Muchas gracias por mantenernos siempre con la visión completa de cada paso a lo largo del proceso de la compra/ venta.

Linda Wright, California

It is my please to write to you about the real-estate services I received while working with Coldwell Banker, in specific Mr. Robert Bertrand. Robert...

It is my please to write to you about the real-estate services I received while working with Coldwell Banker, in specific Mr. Robert Bertrand. Robert was my account representative for the purchase of a condo at Ocean Terrace in Nuevo Vallarta. I started out with a different real-estate company other than Coldwell Banker, and I therefore had many fears, suspicions, confusion, and complete lack of trust. I am an American purchasing for the first time in Mexico, and that right there gave me concerns, because I knew nothing of the process for a successful transaction. I needed complete faith and trust. After weeks of foolishness, by chance I walked into the Marina area, and saw the offices of Coldwell Banker and decided to walk in for a few questions. I was standing there when, unknown to me, Robert Bertrand very kindly walked up to me and asked "do you need something and may I help you"? He was kind, polite, and respectful and actually answered all of my questions. He took time, to speak with me, with nothing promised in return. He put me a ease, and immediately started to unravel the confusion I was having and started to help me understand the process of purchasing. Never did he push me to take more steps than I was able to. I told him "I needed to sleep on everything we discussed and if I was interested on moving forward, I would return the next day with my paperwork in hand". I was completely free to walk at that point with no pressure to return. It was because Robert did not pressure me, that I returned. Robert's professionalism in understanding customer relations and the using of a soft intellectual touch versus a hard sell was very effective. I could feel this agent knew his profession, knew the industry, and understood how things worked. I wanted to work with a Pro, and Robert was displaying those traits. I sat in my first meeting with Dean Robbins, Robert Bertrand, and myself explaining the war stories of a deal gone bad and what do I do. Today, I am the proud owner of a beautiful 3 bedroom condo. Robert Bertrand is the reason my real estate transaction went smoothly. Robert rebuilt my trust in a process I didn't understand. He was patient, efficient, communicative, called me in the USA at his expense to explain contracts and closing documents, answered every question even when I asked the same question 5 times in a different way, he was always polite, respectful, and professional. If he didn't know the answer to something, he found out in a timely fashion. I am proud to know Robert Bertrand as a professional within the Real Estate Industry and would recommend him with the highest of honors and integrity, as a person who will help you, explain to you, and move you through the process of buying in Mexico. He is the best! He makes a complex process look simple and has a lot of fun bringing good people together. It was a pleasure working with Mr. Robert Bertrand at Coldwell Banker. Thank you Robert. With full recommendations, Respectfully, Linda Wright, California

Spencer Van Crey & Christopher Venhuizen, Puerto Vallarta

To whom it may concern, I just wanted to take a moment to let you know about our experiences dealing with one of your realtors....

To whom it may concern, I just wanted to take a moment to let you know about our experiences dealing with one of your realtors. Mr. Robert Bertrand. Myself and my husband purchased our first foreign property in PV last December. We are a young couple that has been vacationing in PV for about 12 years. So finally taking the plunge to buy property here was both exciting and terrifying. Robert was such a pleasure to deal with. Mexico is a amazing culture, but things like punctuality and professionalism are not held to the same standard as home in Canada. Robert was always on time, always responded to emails or phone calls promptly, he also was very aware of how foreign (literally and figuratively) buying property in Mexico was for us. The fact that he is fluent in multiple languages also made the process for us much easier for us being only English speaking. Robert made us feel 100% confident in the process and in our investment. Having been in the home renovation business in Canada I have dealt with my fair share of realtors. The one thing that noticed quite different with Robert was his after sales service. He went WAY BEYOND the call of duty. He helped us set up our internet/cable, electrical, water, ect. Even when returning the next winter he was/is always ready to help. Eventually we plan to purchase more property in PV. When we do there is only 1 person we will call and trust with our investments, Robert. I hope this letter is in some way helpful to you. If you have any other questions, comments, or require a referral for Robert please don't hesitate to ask.